Job Title: Tech Support Engineer
Work Model: hybrid model, MIAMI BASED à must relocate or be local to Miami
Comp: $120-200k base, depending on candidate experience + bonus and full benefits
Summary: A top hedge fund globally with more than 60 billion in AUM is looking for a tech/desktop support engineer to join their team of top tier individuals. This position will interface directly with treading business units and is hands on responsible for providing quality support services.
Qualifications:
- Minimum of five years of progressive technical support experience in a financial institution required
- Bachelor's degree strongly preferred
- Ability to direct activities of peers and others not reporting directly to the person
- Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
- Linux desktop environment (centos)
- Comprehensive knowledge of Windows based desktops and the key applications - Outlook, MS Office, etc.
- Strong understanding of market data - Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
- Broad understanding of mobile technology
- Must have excellent written and verbal communications skills as well as strong customer service experience.
- Process oriented individual
- Must demonstrate an ability and interest in having a hands-on approach to customer service.
- Experience in supporting servers and data centers a plus
- MCP/MCSE/CCNA or equivalent a plus
Responsibilities:
- Deliver high-quality support to all end-users in a courteous professional manner
- Field incident phone calls and emails from end users
- Leverage ServiceNow to manage incident and problem workflows
- Troubleshoot basic network and telecommunications connectivity issues
- Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers, and other applications
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Understand and evaluate end-users needs and develop creative technical solutions to meet them
- Support projects that evolve because of firm-wide technical initiatives
- Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
