Role Responsibilities
- Monitors and oversees all trading application functionality and the performance of system environment.
- Acts as second level support that troubleshoots incidents and requests escalated by the business. Equally, engages where required in the Problem Management process.
- Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
- Builds up the trading application with all the required third party tools and application in staging and production environments.
- Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
- Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
- Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
- Manage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both Non Production and production environments. Follows up the status of each request until it is completed.
- Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem Management
Experience / Competences
Essential
- Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures
- Interpersonal Skills: ability to communicate effectively with stakeholders, peers, subordinates and customers
- Proven ability to work independently with minimal supervision
- Effective verbal and written communication skills
- Understanding of customer demand and technology innovation to meet client requirements
- Ability to work/interface with multiple Lines of Business and geographies
- Proven record of internal customer support
- Project management skills
- Knowledge of Financial services and instruments (or demonstrated desire to learn)
- Windows Server operating systems
- Unix / Linux - Preferably power user level
- SQL (T-SQL, SQL Server Management Services)
- Working knowledge of networking tools (e.g. ssh, sftp, traceroute)
- Shell Scripting (PowerShell, Bash, Perl)
- Strong grasp of change management process
- Strong grasp of ITIL based support process. Incident escalation etc.
Desired
- It would be an advantage if the candidate has spent some of their career working in the Financial / Banking Sector
- Automation tools (Ansible, TFS, Jenkins)
- Knowledge of HTML, Javascript and CSS preferred
- Some experience with SQL language and Databases a major plus
- Experience supporting Apps written in C, C++, or Java is a major plus.
- Working knowledge of Service Management tools (JIRA, ServiceNow)
- FIX
- SQL Server Reporting Services (SSRS)
- SQL Server administration (e.g. database management, tracing)
- IIS / web service technologies / encryption certification
- Websphere MQ
- ITIL certification
