IT Service Desk Manager | Boston's Most Prestigious Hedge Fund
One of the most elite Hedge Funds in the world is known for generating more revenue per head on their lean teams than almost any other firm in the industry. This is a unique opportunity to join an organization that rarely needs to hire due to their high retainment across their IT teams. This is a new role that has been created to lead the Service Desk Team on a modernization effort.
You will work directly with the C-Suite and top stakeholders to deliver the highest quality Service Desk support. As you evolve your team's function, you will define support strategies, and introduce new technologies to existing procedures for user enablement, SLAs, reporting, escalation, etc.
Your opportunity:
- Build out the Service Desk for a multi-billion dollar Hedge Fund by introducing new technologies and evolving support functions
- Interface directly with executives, researchers, and portfolio managers in tight-knit, collaborative environment
- Impact the organization in their most critical new role by identifying trends, performing root cause analysis, and leading a small team
Qualifications:
- BS or equivalent degree
- 7+ years of help desk experience, at least 2 in a manager or lead role
- Advanced knowledge of Microsoft products including Active Directory, Office 365, SharePoint and Windows 10
- Hands-on experience with mobile device management (IOS) and BYOD
- Familiarity with Service Desk / request tracking software
- General knowledge of various technology platforms, cybersecurity and application development
- Excellent communication and problem-solving skills with a good measure of ingenuity
- Detail-oriented and highly organized, able to handle a variety of tasks in an efficient manner
Take advantage of:
- Industry leading compensation and benefits
- Work from home flexibility
- A close-knit culture, prioritizing work life balance, professional development, and collaboration across all levels of the business
